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research
enBeyond LLMs: Why Structure Beats Technology in Healthcare Interfaces
GPT-5 won't fix what GPT-4 broke. In a controlled test, the same language model hit 63% task completion with structured grounding and just 23% without it. The variable that drives healthcare interface effectiveness isn't the model. It's dialogue structure. Here's the evidence, a four-type taxonomy, and what it means for build-vs-buy decisions.
article · 8 min · 18 may 2026
product
enYour Customers Don't Know What a Deductible Is. Your Interface Is Making It Worse
The premise underneath most digital health insurance enrollment flows is that customers understand the product. They know what a deductible is. They understand what a coinsurance rate means. They can compare two plans on out-of-pocket maximums while also accounting for network restrictions, premium differences, and expected utilization. But the evidence on what insured consumers actually understand suggests that this premise is wrong.
article · 8 min · 17 abr 2026