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1 article(s) tagged health-insurance-literacy.
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The premise underneath most digital health insurance enrollment flows is that customers understand the product. They know what a deductible is. They understand what a coinsurance rate means. They can compare two plans on out-of-pocket maximums while also accounting for network restrictions, premium differences, and expected utilization. But the evidence on what insured consumers actually understand suggests that this premise is wrong.
article · 8 min · Apr 17, 2026