SOLUTION
The entire patient engagement and intelligence stack — connected through a unified data foundation. Built for healthcare, ready for AI agents.
AGENTS IN PRODUCTION
An AI agent that matches patients to the right provider based on symptoms, history, geography, and preference. Captures high-value intent signals as users explore your network. Learns continuously from match outcomes (NPS, conversion).
Key features
3x
Search-to-appointment conversion
+40%
Faster provider matching
85%
User satisfaction rate
IMPLEMENTATION
01 · Week 1-2
Understand your workflows, configure agents, design engagement flows.
02 · Week 3-4
Develop custom features, connect to your data sources and systems.
03 · Week 5-6
QA across all agents, iterate based on internal and user feedback.
04 · Week 7-8
Production deployment, training, monitoring, and day-1 support.
POSITIONING
Most solutions address one part of the problem. Serena covers the entire cycle — from first interaction to longitudinal care.
| Capability | Traditional CRM | Point Solutions | Serena Labs |
|---|---|---|---|
| Intelligent capture interfaces | ✗ | ✗ | ✓ |
| Proprietary data environment | ✗ | ✗ | ✓ |
| Specialized AI agents | ✗ | ⚠ | ✓ |
| 45-day implementation | ✗ | ✗ | ✓ |
| Proven at scale (1.5M+ patients) | ✗ | ✗ | ✓ |
“We're not a consultancy. We're not an agency. We're the lab that makes healthcare's AI-first era work.”
FREE TOOLS
Four interactive business-case calculators for healthcare executives — calibrated against Spain peer-reviewed sources and EU industry research. Run your scenario, save it, share it with a colleague. Free account.
NEXT STEPS
Let's explore how Serena Labs can drive measurable outcomes for your organization.
Book a DemoCOMMON QUESTIONS