Serena Labs

SOLUTIONS

Every agent. Every stage. Your segment.

Our platform capabilities apply across the entire customer lifecycle. Explore how each agent drives results at every funnel stage.

SELECT YOUR SEGMENT

Built for your reality.

THE CHALLENGE

Rising customer acquisition costs (CAC > €600) and heavy reliance on traditional channels. Conversion rates from digital channels typically stuck at 2-5%, with abandonment rates above 60% on complex enrollment flows.

ROI & Payback

  • Typical ROI: significant lift on existing acquisition spend with payback within months, not years.
  • Model: Setup + Monthly Platform + Performance Fee aligned to your outcomes.

+30%

Lead capture increase

6x

Conversion lift (case)

1.5M+

Patients assessed

3 mo

Typical payback

HOW OUR AGENTS APPLY

One platform, applied your way.

Each agent serves different purposes depending on where you are in the customer lifecycle. Filter by stage to see relevant applications.

Smart NetworkAcquisition

Capture high-intent leads searching for providers

Visitors looking for a specialist or clinic become qualified leads. Every search is enriched with intent signals that feed the Intelligence Layer.

3x

Search-to-lead conversion

+40%

Matching speed

Health ScreeningsAcquisition

Qualify prospects with adaptive assessments

Replace static lead forms with adaptive flows that capture validated health data. Higher completion, sharper segmentation, better-fit leads.

92%

Completion rate

+30%

Data quality

Digital OnboardingAcquisition

100%-digital enrollment journeys that actually convert

Multi-step micro-conversion flow with document validation and e-signature. Built for the regulatory complexity of health plan enrollment.

6x

Digital sales volume

-60%

Form abandonment

Digital OnboardingAcquisition

Enroll patients into support programs in minutes, not weeks

Compliant, multi-channel enrollment for PSPs with consent capture and real-world data baseline.

4 min

Avg. enrollment time

Weeks

Program time-to-deploy

Intelligence HubAcquisition

See your acquisition funnel in real time

Live dashboards across channels, with predictive alerts on at-risk segments and conversion bottlenecks.

10x

Faster insight delivery

+25%

Funnel optimization lift

Smart NetworkEngagement

Guide patients to the right specialist on every visit

A conversational provider directory that learns from match outcomes. Reduces internal triage time and lifts NPS.

85%

User satisfaction

60%

Faster matching

Intelligence HubEngagement

Trigger contextual outreach when it actually matters

Behavioral signals from every touchpoint power automated, segmented engagement campaigns across SMS, WhatsApp, email.

+40%

Engagement lift

95%

Targeting accuracy

Digital OnboardingRetention

Win-back campaigns with frictionless re-enrollment

Pre-populated renewal flows for lapsed members, with personalized incentives surfaced by the Intelligence Layer.

+20%

Win-back rate

4 min

Re-enrollment time

Intelligence HubRetention

Predict churn 90 days before it happens

Churn-risk scoring with explainable signals, plus automated playbooks for save plays.

95%

Alert accuracy

+20%

Upsell revenue

Health ScreeningsCare Journey

Longitudinal assessments for real-world evidence

175+ validated instruments deployed across cohorts. Audit-ready data, regulator-defensible methodology.

175+

Validated instruments

100K+

Patients in registries

Intelligence HubCare Journey

Coordinate follow-up across multidisciplinary teams

Care-path alerts and adherence tracking integrate with your EHR. Closes the loop between encounter and outcome.

+40%

Follow-up engagement

+25

NPS improvement

THE FULL PICTURE

Capabilities matrix.

Every cell represents a specific application of our platform — a unique value proposition for your segment at that lifecycle stage.

AgentAcquisitionEngagementRetentionCare Journey
Smart Network
Health Screenings
Digital Onboarding
Intelligence Hub

FREE TOOLS

Try the simulators built for your role.

Four interactive business-case calculators for healthcare executives — calibrated against Spain peer-reviewed sources and EU industry research. Run your scenario, save it, share it with a colleague. Free account.

Insurance · Channel & RetentionHospital · Episode & LeakageDigital Health · Unit EconomicsPharma · PSP ROI

READY TO GET STARTED

We've solved this before. Multiple times.

Let's talk about your specific challenges and how our agents can drive results across your entire customer lifecycle.

Book a Demo