2 articles
market
enThe $36 Billion Question: What the Conversational AI in Healthcare Hype Misses
A 4.4× expansion of the global healthcare conversational AI market in nine years (Gartner, 2024). The slope is steep, the trajectory inevitable, the implicit message clear: be in this market, or be left behind. The pattern across the most rigorous syntheses available is consistent: aggregate effectiveness of conversational AI in healthcare is closer to *null* than to the order-of-magnitude productivity gains implied by the market projections.
analysis · 7 min · Mar 16, 2026
research
enThe Preference–Performance Paradox: Why Your Chatbot's NPS Is Lying to You
70% prefer the chatbot. Chatbots take 73% longer to produce the same output. Same task, same participants, opposite metrics. If NPS is your healthcare interface KPI, you are systematically optimizing for the wrong thing.
analysis · 5 min · Feb 16, 2026