A Three-Layer Blueprint for Insurance Enrollment Software
Most digital insurance platforms force a binary: chatbot or form. Both lose. Enrollment isn't one task, it's three, and each maps to a different optimal interface. Here's the three-layer blueprint that allocates conversational AI, a structured wizard, and async recovery across the journey, with the evidence behind each choice.
#health-insurance#evidence-based-ai#for-ctos+1
article · 9 min · Jun 8, 2026
